At the Melbourne Institute of Australia, our Policies and Procedures are created to maintain a safe, fair, and supportive learning environment for every student. This page gives you access to key documents, including the Fee and Refund Policy, Student Administration Policy, Critical Incident Policy, and more. These policies clearly define your rights and responsibilities, along with the Institute’s commitment to quality education, student support, and transparent administrative processes.
Student Pre Enrolment Policy
The Student Pre-Enrolment Policy provides essential information and requirements to help you prepare for your studies at the Melbourne Institute of Australia.
Student Pre Enrolment Policy
DownloadEnrolment Policy
This policy explains the structured and compliant enrolment process followed at the Melbourne Institute of Australia.
Enrolment Policy
DownloadDeferral, Suspension and Cancellation Policy
This policy outlines the processes for deferral, suspension, and cancellation of student enrolments, ensuring students receive clear guidance on how such changes are assessed and managed.
Deferral, Suspension and Cancellation Policy
DownloadFee Management and Refund Policy
This policy ensures that the Melbourne Institute of Australia provides transparent, fair, and consistent processes for charging and refunding student fees, in full compliance with regulatory requirements.
Fee Management and Refund Policy
DownloadStudent Transfer Policy
This policy outlines the requirements and procedures for evaluating and managing student transfer requests at the Melbourne Institute of Australia.
Student Transfer Policy
DownloadFeedback, Complaint and Appeal Policy
International students can complete this enrolment form to begin their studies at the Melbourne Institute of Australia.
Feedback, Complaint and Appeal Policy
DownloadCourse Progress Policy
This policy systematically monitors the academic progress of all international students and proactively intervenes to support those at risk of not meeting course progress requirements.
Course Progress Policy
DownloadCredit Transfer Policy
To ensure VET students receive recognition for previously completed equivalent training through a fair, timely, and transparent Credit Transfer (CT) process at the Melbourne Institute of Australia.
Credit Transfer Policy
DownloadCritical Incident Management Policy
This policy outlines how critical incidents affecting student safety, wellbeing, or course progression—especially for overseas students—are managed.
Critical Incident Management Policy
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